Shenanigans!
Apr. 8th, 2015 09:36 amOy, what fresh fuckery is this now?
So you recall back in December we took a family trip up to Virginia Beach to visit the in-laws as we often do. Looks like I never posted a photo recap of that trip, weird. Anyway, during the trip we went to Portsmouth a couple times, and each time we made a round trip through one of the Elizabeth River tunnels. The tunnels have tolls, but it looked like I could go on the website to pay the tolls so everything would be hunky-dory and I could avoid extra fees from the car rental folks.
Well, while we were there I tried to pay the tolls on the website. Multiple times. With two different credit cards. And each time I would put in all the info, click Submit.. and get an error. So, thinking these payments were all failing, I kept trying, and always got an error. I e-mailed their customer service, and the answer I got was that they had no record of the rental car's license plate having gone through the tunnel at all. Meanwhile, my wife checked the credit card websites and saw that despite the errors, 5 of the payments I'd attempted had indeed gone through, which was 1 more than we needed to pay for the two round trips. So I figured hey, we paid (and then some!) and they say they didn't even see that the car went through the tunnel, so we should be fine and I am done wasting time on this.
Fast-forward to yesterday, and what should we find in the mail? Yup, a bill from the car rental company for one round trip (two 75-cent tolls)--plus $15 per toll administrative fee, for a total of $31.50. So that's not even both round trips, hence I expect to receive another bill for the same amount. $63.00 for four 75-cent tolls THAT I ALREADY PAID? Yeah, I don't think so.
I gathered the details from the credit card websites and have sent them along with a recap of the ordeal to the toll customer service people, asking them to credit what I paid to the proper vehicle, and send me a receipt saying it's all clear so I can give that to the car rental company and ask them to respectfully kiss my lily-white ass. But if the toll people's prior incompetence is any indication, I am not particularly hopeful I'll get a good response. We shall see.
Ugh, this week is kinda crappy. Maybe more later.
So you recall back in December we took a family trip up to Virginia Beach to visit the in-laws as we often do. Looks like I never posted a photo recap of that trip, weird. Anyway, during the trip we went to Portsmouth a couple times, and each time we made a round trip through one of the Elizabeth River tunnels. The tunnels have tolls, but it looked like I could go on the website to pay the tolls so everything would be hunky-dory and I could avoid extra fees from the car rental folks.
Well, while we were there I tried to pay the tolls on the website. Multiple times. With two different credit cards. And each time I would put in all the info, click Submit.. and get an error. So, thinking these payments were all failing, I kept trying, and always got an error. I e-mailed their customer service, and the answer I got was that they had no record of the rental car's license plate having gone through the tunnel at all. Meanwhile, my wife checked the credit card websites and saw that despite the errors, 5 of the payments I'd attempted had indeed gone through, which was 1 more than we needed to pay for the two round trips. So I figured hey, we paid (and then some!) and they say they didn't even see that the car went through the tunnel, so we should be fine and I am done wasting time on this.
Fast-forward to yesterday, and what should we find in the mail? Yup, a bill from the car rental company for one round trip (two 75-cent tolls)--plus $15 per toll administrative fee, for a total of $31.50. So that's not even both round trips, hence I expect to receive another bill for the same amount. $63.00 for four 75-cent tolls THAT I ALREADY PAID? Yeah, I don't think so.
I gathered the details from the credit card websites and have sent them along with a recap of the ordeal to the toll customer service people, asking them to credit what I paid to the proper vehicle, and send me a receipt saying it's all clear so I can give that to the car rental company and ask them to respectfully kiss my lily-white ass. But if the toll people's prior incompetence is any indication, I am not particularly hopeful I'll get a good response. We shall see.
Ugh, this week is kinda crappy. Maybe more later.